D.J. took care of the quarterly oil change for me even though I know they were very busy this week. As always it is a pleasure to deal with Dave and all the staff at Frank's Auto.
First time using Frank's after a friend's recommendation. As we were heading to SoCal on a trip, Dave and the technicians worked quickly and made special arrangements to finish the work to accommodate our travel schedule. Definitely going back with my other vehicle.
I've been using Frank's Auto for years, and they have always been there for me when I needed automotive help. It's reassuring, to have a fimiliar face, and have confidence that the work will get done, and they will be honest.
I've had great experience at Frank's both times I've brought my car in. Everyone I've interacted with over the phone or in person has been very knowledgeable, pleasant, and able to clearly explain what's happening with the car and when they'd be able to get it done. They're also careful not to recommend or push repairs that aren't totally necessary.
Prompt response to online request for service appointment and quick phone advisory that car ready for pick-up.
The trouble is my only experience was to deliver the car, pick it up and pay for it. All of this went fine. I have no reason to believe the work wasn't performed as detailed in the statement so I will assume it was. Somehow these surveys need to reflect this uncertainty although I don't know how you would do it.
On time, within estimate. Great service.
As usual, EXCELLENT!
Dave, DJ, and the team provide excellent, timely, cost effective service. I've been using their services for 6 years, for 2 cars, after being referred by a very happy friend. A family oriented business that I would recommend to one and all.
Always very dependable and great customer service!